◆Shipping Policy◆
◆About shipping◆
〇Domestic shipping〇
Yu-Packet delivery/Nationwide flat rate of ¥300
Free shipping for purchases over ￥6000 within Japan (mainland)
Free shipping for purchases of 10,000 yen or more to Hokkaido, remote islands and Okinawa
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Delivery by courier: from ¥600
[Hokkaido, remote islands, Okinawa ¥1200]
〇Notes regarding shipping period〇
For items that are in stock, we will ship within 1 to 3 business days (excluding weekends and holidays) after receiving your order.
Please note that we will not be able to respond to inquiries regarding "When will it be shipped?" within 3 business days.
[Delivery dates for pre-ordered items]
Pre-ordered items will take 3-6 weeks to process and will be shipped as soon as they are received from the manufacturer.
Depending on the manufacturer's situation, irregular events may occur, such as reproduction or discontinuation of production after an order has been received.
We will try to keep in close contact with the manufacturer as much as possible to confirm the details, but we ask for your understanding in this matter.
We are unable to respond to inquiries regarding shipping dates and times.
Please note that we cannot guarantee delivery times due to fluctuations in imports from overseas to Japan. Thank you for your understanding.
〇 Tracking your luggage 〇
We will provide you with a tracking number when your package is shipped, so please check the tracking number with the shipping company yourself.
〇 Delivery time specification 〇
When you place an order, there is a comment section in the shopping cart.
If you have a specific time request, please write it in the comments section.
*If the item is a pre-order, we may not be able to deliver it at the time you specify.
In addition, if the delivery method is post delivery, such as Nekopos or Yu-Packet, it is not possible to specify a delivery time.
〇 Refusal to accept, return to sender 〇
If you refuse to receive the item after it has been shipped, you will be charged the shipping fee plus a handling fee of 500 yen.
will be charged at the customer's expense.
If you would like to have the item re-shipped, you will be responsible for the one-way shipping costs.
Regarding returns and exchanges
We accept returns and exchanges of defective products only within 5 days after the product arrives. Please be sure to check the product immediately after it arrives. Unless the product is defective, we cannot accept cancellations, returns, or exchanges after purchase, so please feel free to ask us if you have any questions.
Also, if you absolutely wish to exchange an item that comes in a certain size, it will take several more weeks.
Please note that the international shipping fee + domestic shipping fee that occurs in this case will also be borne by the customer.
(About the product/Product standards)
Compared to Japanese products, the stitching may be poor, there may be some fraying or wrinkles,
Please note that there may be traces of chalk or other marks, and the product may be missing tags, size or washing instructions.
Also, since these are children's clothing, the tags may be attached to the outside of the clothing.
This is to prevent the tag from coming into direct contact with your child's skin, and is a design intentional on the part of the manufacturer.
If you are concerned about this, please cut it yourself or refrain from ordering. This does not qualify for return or exchange. In addition, defects in the tag itself or poor stitching are also not eligible for return. Please understand in advance that this is an overseas product. Some products do not have a material description or the fibers are difficult to identify, so please refrain from using them if you have allergies or are sensitive. In addition, since the products are imported by airmail, there may be creases from folding. Since the inspection standards are different from those in Japan, these reasons are not considered defective and are not eligible for return or exchange, so please be aware of this before purchasing.